Support

Tasks, follow-ups, projects, the People list, reminders and Review have no limit. Workflow tracking (inputs and prerequisites on a task) works on 3 open tasks at a time. Promise records and chase messages in People, templates, and project timelines and reports are part of Pro. Settings and the sidebar show how many of the 3 tracked tasks are in use.

Every install includes 14 days of Pro, starting the first time DueThread 3.1 or later opens. No card or account is needed. The sidebar shows how many days are left. When the trial ends, nothing is deleted: tasks and follow-ups stay unlimited, tasks already being tracked keep working, tracking new tasks goes back to 3 at a time, and the Pro views are hidden until you buy Pro.

Open People and choose Chase message next to the person. DueThread writes one message listing every open request, with its promised date, or that no date was agreed. Edit it if you like, choose Copy message, and paste it into your email or chat. Then choose Mark as chased to record the chase on all of them. Pro.

For each person, the share of inputs that arrived by the first date they gave, and how late the rest were on average. It is calculated on your computer from the dates you recorded. Once someone has been late on several dated requests, asking them for a new input sets the first chase a few days before the date they give. Pro.

Open a task that has inputs from other people and choose Save as template. DueThread keeps each input, who usually provides it, and how many days before the deadline it was due. Next time, choose From template above your list, set the new deadline, and the task and all its requests are created with their dates. Pro.

Open the project and choose Report, or Printable report on its timeline. The report opens in a new tab; choose Print or save as PDF. It is made on your computer from your own data. The plain-text Status on each project stays free. Pro.

1. Copy the licence key from the page you came back to after paying, or from the email with your key. It starts with DT1.
2. In DueThread, open Settings and choose Enter licence key.
3. Paste the key and choose Activate Pro. Settings then shows the date Pro runs until.

Your key was emailed to the address you paid with, from licences@sensifty.com; search your inbox and spam folder for “DueThread Pro licence key”. To have it sent again, use the lost key form and enter the address you paid with. If that doesn't work, write to support@sensifty.com from that address, with your payment receipt or reference, and you will get your key by reply.

Yes, on your own computers. A licence is for one person. Enter the same key in DueThread on each computer.

No. You pay once for a year. Settings shows when it ends, and you can renew from there. Renewing early adds a year to your current end date. If you don't renew, nothing is locked or deleted; workflow tracking goes back to 3 open tasks at a time, and promise records, chase messages, templates and reports are hidden. People stays.

No. DueThread checks the key on your computer. The extension still has no network access.

1. Reminders appear while Chrome is running. If Chrome was closed, a reminder from the last six hours appears when you open it again.
2. Check that your operating system allows notifications from Chrome. On Windows: Settings → System → Notifications. On macOS: System Settings → Notifications → Google Chrome.
3. Check quiet hours in DueThread's settings. Routine reminders wait until quiet hours end; a time you set on an item still appears.
4. Check the item's reminder setting in its details. It may be set to no notifications.
5. Click Test notification in settings. If nothing appears, the block is in Chrome or the operating system, not DueThread.

The deadline is the date someone promised. The chase date is when you plan to follow up. Recording a chase moves the chase date but leaves the deadline alone. If the person gives a new date, use New promise: the deadline changes and the earlier date stays in the item's history.

There is no sync. To move your data, open Settings on the first computer and export a backup, then import that file on the second. Each computer keeps its own copy from then on.

Open Settings and choose Export backup. Keep the file somewhere private, because it is not encrypted. To restore, choose Restore / merge backup: you will see a preview of what the file contains before anything is merged.

Chrome deletes everything DueThread stored. Export a backup first if you might want your data again.

Point at the task and choose Ask for input (or open the task and choose Ask someone for an input) once for each person, for example structural drawings from Ravi and electrical drawings from Priya. Each request has its own dates and history, and the task shows as waiting until both are in. This works on 3 open tasks at a time in the free version, and on every task with Pro.

Click Undo in the message at the bottom of the screen. It appears for a few seconds after you add, complete or delete an item, record a chase or a new promise, or merge or remove a person or project. After that, a deleted item can only come back from a backup.

Open People, click one of the names, and under Same person twice choose the other entry and Merge. Every item moves to the person you chose. To change who a single item is with, click the name on that item. Removing a person keeps their items; they are listed under Not named until you choose someone.

Type # and the project name, such as #Harbour, to file an item yourself. You can also give a project its other names and short codes: new items that mention them are filed into that project automatically, and if DueThread is unsure, it suggests a project for you to confirm. Items you have moved yourself are never moved again automatically. Items with no project are listed under General. To combine two projects, open one, choose Edit and Merge; its name keeps matching new items.

Open chrome://extensions/shortcuts in the address bar and set a new shortcut for DueThread. If Alt+Shift+D does nothing, another program may already be using it.

Type dut, press Space, type the item as you would in the add bar, and press Enter.

Working days are Monday to Friday, and DueThread doesn't know your local holidays. Move a chase date when a holiday gets in the way, or set Count chase intervals in to Calendar days in settings.

No. It can't see the pages you visit unless you choose a right-click command to save something, and it never sends anything to anyone. See the privacy policy.